Return and Refund Policy of CIMAC Marketing Agency
At CIMAC Marketing, we’re dedicated to giving our customers the best possible Digital Marketing Services. We are aware, nonetheless, that there might be instances in which a customer needs to return a service or requests a refund. To provide clarity and openness, we have included our refund and return procedures below.
1. Refund Eligibility
If payment was made in full before work started and the completed work was not used in any offline or online advertising places, all services offered by CIMAC Marketing are refundable within seven days of the transaction. Refunds are not offered in situations where payment is made after the delivery is accepted. In the event that a refund is granted, the business—particularly for services like SEO and email marketing—will restore the work to its original condition as it existed before the start of the service.
It’s crucial to remember that website design services are only reimbursed in the event that the initial draft is turned down. Refunds are not available after a website’s final delivery has been approved.
2. Refund Process
Clients can contact their assigned Point of Contact (POC) at CIMAC Marketing or send an email to salesteam@cimacmarketing.com to obtain a refund. Our sales team will initiate the refund procedure by contacting the client over the phone, WhatsApp, or email as soon as they get the request. To provide a seamless processing experience, clients must include justification for their refund requests.
3. Refund Timeline
At CIMAC Marketing, refund requests are usually handled in three working days. Convenience and satisfaction are guaranteed since the refund will be given using the customer’s chosen payment method.
4. Conditions and Exceptions
There are certain circumstances in which a refund may not be granted. A refund might not be given if the client used the shared resources or services after the task was completed. In addition, in some circumstances, partial refunds are offered for services that have only been partially completed.
5. Return of Deliverables
If a refund is given for Digital Marketing Services, CIMAC Marketing demands that any digital deliverables, tools, or resources be returned or that access be canceled. This guarantees that every asset is correctly maintained and returned to its initial condition.
6. Cancellation of Services
Cancellation of ongoing services does not affect the refund eligibility within the 7-day window. However, there is no refund available after this period. Importantly, there is no fee associated with canceling a service after the 7-day refund window has passed.
7. Customer Satisfaction
We advise consumers to contact their POC to address any concerns before issuing a refund. As a first step toward resolution, CIMAC Marketing will gladly make revisions to the service or provide credit as part of its commitment to guaranteeing client happiness.
8. Additional Terms
Other than what is said above, there are no other terms or conditions. CIMAC Marketing prioritizes clear communication with clients at the center of our strategy to make sure they all get the best support and service available.
Note: Clients acknowledge and accept the terms stated in this Return and Refund Policy by using services from CIMAC Marketing. Clients are urged to get in touch with our support team or their POC with any additional questions.
