Are you just focusing on generating leads for your business?
Why don’t you try to focus on your current customers to fuel your business growth?
Many business owners make this mistake. They focus more on lead generation rather than focusing on their current customers. It is obvious that they have put in a lot of effort to convert the leads. So they should focus on retaining them, not just on bringing more leads.
Retaining customers can save time and resources in the long run. It can also help in increasing sales with cross-selling and upselling opportunities when it is done properly. Thus it helps in boosting your ROI.
It is obvious that you need to chase after new leads to grow your business. But it is also necessary to keep that much amount of resources for customer retention and engagements. After all, they are well-aware of your brand and they have shown that they prefer you over your competitors. They must find value in your offerings that lead to their conversion. You just need to remind them that they are still your top priority and you are happy to serve them. This will help in improving your ROI in the long run.
Plus implementing the customer retention strategy does not need you to plan your marketing strategy over again. You can just use it along with your current marketing strategy.
So, how are you going to increase your ROI from your existing customers?
We have come up with some effective tips. We have used these tips for ourselves and even for our clients to promote engagement, retention, and growth of the company.
Strong Customer Bonding With Proper Onboarding
Customers often abandon a website for its competitor where they find it easier to get assistance when they need it. For preventing them from abandoning your site, you can provide your customers with a strong foundation. This will help them get the full benefit from your offerings, to build a long-lasting relationship.
It can be done by using an onboarding program. This can ensure that each customer is aware of your offers and provide additional assistance whenever they need help. This will help you to make a good impression on the customers. You can set up an automated nurture campaign that will properly guide the new customers onboard.
Nurturing Customers is the same as Nurturing Leads
There are many times when customers abandon a website only after experiencing something bad while dealing with the website. It is because the companies fail to satisfy the customers after getting them signed up.
To avoid this kind of scenario, you have to provide customers with excellent customer service, as we do. It will enable you to help the customers when they face any obstacles and a good experience to nurture your relationship with them.
Help Your Customers Grow
If your customers truly find you helpful for their businesses, they will need you at a point for more resources to support themselves to continue the sale. At that moment you must provide them with the service/product they need, otherwise, they will just leave your site for another of your competitors.
Encourage the Word Spreading
You can form a group of dedicated and loyal customers who truly trust your brand and can help to spread good things about your products. That will help the new and indecisive customers to trust your brand and choose you over your competitors.
Are you struggling to improve your brand’s conversion rate?
If people are visiting your page, but are just leaving the site without a purchase, then it might be the case that they don’t find your offers too good. You did a great job in bringing the leads but failed to capture them. This is when you can use the strategy of offering discounts and coupons to ensure an increase in the conversion rate.
Are afraid of incurring loss while offering discounts or coupons?
It is not necessarily always the case. It entirely depends on how to use the strategy to ensure a positive result even after giving away discounts.
Offering discounts have always been used to encourage customers and prospects to make a purchase, even in the digital market. It is an effective strategy that many business owners use after considering whether visitors are in the buyer’s journey or not.
Business owners plan every step of their plan execution. They don’t just go online and post their offers. They set the time, mode, and reason for offering discounts or coupons.
Offering discounts or coupons can even backfire in different ways sometimes. So, consider the following ways while planning to give out an offer.
Capture New Visitors with a Special Offer
Offering a new visitor discounts or coupons might not always bring a positive result right away. Instead, go for smaller commitments like asking for their email address in exchange for a discount code.
- Reward Loyal Customers
If you have a group of loyal customers, you should often reward them for being loyal to your brand. Whenever customers cross a certain amount of money on your website, you need to offer them discounts or coupons on the next order as a thank you reward.
- Boost Sales During Holidays
During any holiday or festive season, people go online to purchase gifts for their friends and family. There is always an increase in sales due to the holiday offers and discounts.
- Use Pre-Order Discounts for New Products
Whenever there is a launch of the new products, you want a maximum number of people to buy them. So, make the online stores promote it with a pre-order discount on upcoming products. But offer a small discount or else it can devalue the product.
- Reduce Abandoned Carts
Most likely you already use this strategy. But if you aren’t, start using it. You constantly need to offer a discount on the items in their cart, to bring them back and make them purchase those items.
- Rewards Referrals from Existing Customers
You must be familiar with referral marketing. It is an effective way to invite new customers through the existing ones by offering them discounts or coupons.
- Retarget Visitors with a Custom Offer
The best way to bring more sales is to target every customer with a personal message. Personalized emails, ads, or on-site messages can surely increase sales. Create ads or emails focusing on the offer that is only for them.
- Offer Discounts on Subscriptions
This is another way of customer retention. You can offer discounts or coupons to the prospects to make them subscribe. After that, you can easily target the prospects. This will increase customer lifetime value and recover it.
- Follow Up with Event Attendees
If you promote any of your products in an event, it will bring you, attendees. Send emails to them and promote the products you promoted in the event. Don’t forget to link them to your site. This offer becomes more exclusive and brings more visitors to a specific segment.
The keywords form the basis of any successful SEO campaign and can help you boost your lead generation. As keywords are associated with SEO, you need to do proper research on them to make them as relevant as possible to your website. This will enable you to get a better ranking in the SERPs. Moreover, it will bring you more visibility and more traffic for converting into leads.
Keyword research is an important tool when it is vital for lead generation. You can easily merge this strategy with your existing marketing strategies with a few adjustments.
- There is a lot of software available in the market for keyword research. Even Google has come up with one such tool called Google Keyword Planner. It is free and does a great job of keyword researching for effective lead generation.
- You can use Google Keyword Planner or any other keyword research tool to search for the keywords and phrases related to your website. Using these keywords, you can drive in the traffic who are looking for the product/service your company offers.
- You can also use these keywords to generate ideas for topics for website articles and blogs that you will be publishing on your website. You can get a good amount of traffic if you use these keywords throughout your content. Thus using proper SEO tactics can help you with lead generation.
- Using the keywords and phrases properly while creating solid content will increase the chance of getting the desired outcome in the search engine results. This will help your audience to get in touch with you and establish a relationship between your visitors and you.
- You can use other ways like infographics and eBooks to create content using the researched keywords.
- You can even take the keywords that you are using in your blogs into your CTA (call to action) button.
Build a Better Keyword List
Selecting your top keywords is the first step in planning the optimizing approach. It will be hard to keep the track of the keywords and phrases and prioritize them. So, you start with creating a spreadsheet to track them. To determine their priority, find the keywords that are about the core of your business.
Optimize Your Keywords
There are several ways to optimize the keywords throughout your website. After creating the spreadsheet for the keywords with properly ranking them, you need to ensure that every page of your website is optimized. In other words, the search engines can find and understand what exactly your web page is about. The first thing you need to do for keyword optimization is to be done through on-page SEO and good content. There are a couple of techniques that can be used for lead generation.
- Heading: The heading of each content must match your keyword spreadsheet ranking.
- Images: Using images can surely boost your website’s ranking in the SERPs. Make sure that your images are optimized as there’s a chance of them coming up while someone enters the keywords in the Google image search.
Are you an e-commerce marketer who has not yet used the newsletters to promote your business? Then you must not be aware of newsletters and their usefulness. In short, it is a tool of Email marketing that is used to generate leads at very low expenses, if done correctly.
It gives you the pleasure of staying in touch with the customers without constantly bothering them with uninterested topics. It is the most used strategy by the Email marketing departments.
Now let’s dive into the broader explanation of newsletters.
What is a Newsletter?
An email newsletter is an email sent by a person or a business periodically that contains news, updates, and curated content on the subjects they have signed up for.
Marketing through newsletters is a strategy that many companies are using to send informative and product-focused content via newsletters to the customers who have signed up for them. E-commerce businesses have utilized this cost-effective and easy-to-use strategy to remain in the mind of the visitors.
What is the Purpose of Using Newsletters?
Newsletters can prove to be the best option for you if you have an e-commerce platform, website, or blog to promote your products, content, update about an event, or retarget customers who have abandoned their carts.
The purpose of an email newsletter is to keep the customers updated with the business’s whereabouts. They are used to motivate them to take action, like making a purchase or viewing their latest blog.
You must use other campaigning strategies other than newsletters to advertise your products/services. Newsletters can become the life of your marketing campaigns if used properly. Studies have shown that email marketing has proven to be more successful than social media marketing in the past decade.
Do you have an email id?
I suppose, yes.
Most of us are internet users and so we surely have at least one email id. That is the reason for success in the email marketing strategy.
According to the Fourth Source website, 92% of internet users have at least one email id. It implies that you can even reach up to the prospects who don’t have social media accounts, where it can be difficult and also decreases the coverage of the desired segment.
How to Use Newsletters for More Engagements?
Engaging leads through email marketing is not easy. For successfully engaging leads, you have to keep your customers at the core of all your efforts.
Newsletters that provide a great experience of surprise and delight to the customers, help you build a reputation for providing the best content for the customers. Then customers might look forward to the high-level relevant content from your end.
Whether you are a major corporation or a small enterprise, providing a fantastic, personalized experience to every one of your brand’s followers is key to growth, customer retention, and creating lifelong brand advocates.
But even so, some of your subscribers will still become less engaged over time. Maybe they are no longer in the market or maybe they are too busy to note you. Or maybe their interests have shifted and what once resonated with them doesn’t anymore.
At this point, you need to retarget these contacts and either bring them back into the fold or let them go. Doing so means you send to the subscribers who have the greatest chance of converting, keeping your list healthy.